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Conditions of Use

1 Scope

The business relationship between Profeo Ltd. and the party ordering goods from Profeo Ltd. (the customer) shall exclusively be subject to the following General Terms and Conditions (hereinafter referred to as the "T&C"). The version of the T&C applicable at the time the order is placed shall apply. This may be inspected at any time at

The terms of Section 5 below apply exclusively to online orders by customers who are end users (consumers).

Profeo Ltd. cannot accept any of the customer's terms that deviate from these T&C unless Profeo Ltd. has expressly agreed to said terms in writing.

These T&C apply exclusively to the purchase of goods from Profeo Ltd. by customers resident or domiciled in Switzerland or an EU country.

These T&C do not apply to services offered by Profeo Ltd., such as, in particular, consulting and training in the field of process standards.

2 Contract Partner

The customer enters into a contractual relationship in accordance with the T&C with:

Profeo Ltd.
Hoval Haus
General Wille-Str. 201
CH-8706 Feldmeilen

The company Profeo Ltd. is registered as no. CH- in the Commercial Register of the Canton of Zurich (Switzerland) and is represented by the Managing Director and authorized sole signatory Claudia Kary.

VAT no.: *****

For questions, complaints or comments, we can be contacted on the telephone number +41 (0)43 499 78 90 on weekdays or by e-mail anytime at

3 Offer, Conclusion of Contract and Payment

The range of offers on the website are not binding and merely represent an invitation for the customer to order or to submit a corresponding offer.

By clicking the "Complete my order" button in the final step of the order process, the customer submits a binding order for the goods contained in the basket. The contract of sale is formed if Profeo Ltd. accepts the order after having received it through sending an order confirmation by e-mail.

Payment for the ordered goods can only be made by credit card. The customer pays within the shop itself using Moneybookers.

4 Cancellation of Online Orders by Consumers

Customers who are end users (consumers) are entitled to cancel their contract declaration within two (2) weeks, without giving a reason, either in writing or by e-mail (an or by returning the goods. The customer shall be liable for the transport risks involved in returning the goods.

The period in which the customer is entitled to cancel the contract and return the goods shall commence upon receipt of the ordered goods, though it shall not commence before the receipt of this information. The deadline for cancelling the contract shall be considered to have been met if the declaration of cancellation is dispatched in due time or the ordered goods are returned in due time.

The two (2) week period in which the customer is entitled to cancel the contract and return the goods commences as of the date the goods are received by the customer.

Revocation by the customer in the form of return of the goods should be directed to:

Profeo Ltd.
Hoval Haus
General Wille-Str. 201
CH-8706 Feldmeilen

Consequences of cancellation:

In the event of effective cancellation of the contract, any performance received by either party is to be returned, as are any benefits derived from said performance (e.g. user fee for use of the item). Should the customer be unable to return all or part of the goods received, or only be able to return the goods in a deteriorated state, the customer shall pay Profeo Ltd. the appropriate compensation. Obligations to reimburse payments must be fulfilled by the customer within 30 days of sending the declaration of cancellation.

The customer shall bear the cost of returning the goods in all cases.

In the event of goods being returned in compliance with the terms stipulated in the aforementioned Section 4, Profeo Ltd. shall reimburse the purchase price paid by the customer, though not the shipping costs.

Barring of right of cancellation

The right of cancellation shall only apply to deliveries of CDs and DVDs as long as the delivered goods have not been unsealed.

5 Delivery

As a rule, the goods shall be delivered within one week of receiving payment.

Unless otherwise agreed, deliveries shall be sent from the warehouse of Profeo Ltd. to the delivery address stipulated by the customer.

Should Profeo Ltd. be unable to deliver the ordered goods through no fault of its own, due to Profeo Ltd.'s supplier failing to fulfil its contractual obligations, Profeo Ltd. is entitled to withdraw from its contract with the customer. In this case, the customer shall immediately be notified that the ordered product is not available. This does not affect the customer's statutory rights.

Please note that goods shall be shipped uninsured! Profeo Ltd. shall not be liable for any goods sent by post which go missing.

6 Defects and Warranty

Upon delivery, the customer is required to check for missing items and obvious defects immediately upon receipt of the goods. In particular, the customer is required to pay particular attention to verifying that the postal service has supplied an undamaged package. If necessary, the customer must open the package in the presence of the postman/mail carrier.

Torn or obviously opened packages should not be accepted, since otherwise the recipient is tacitly confirming that the goods have been received in perfect condition.

7 Damages

Liability for damages, regardless of the legal basis, shall only arise in the event of malicious or grossly negligent conduct on the part of the legal representatives of Profeo Ltd. or of other parties employed by Profeo Ltd. to fulfil its contractual obligations.

This exemption does not apply to breaches of substantial contractual obligations, nor to liability for warranted characteristics.

8 Intellectual Property Rights / Rights of Use

Should works protected by copyright be included in the scope of delivery, the customer is hereby granted a simple, non-exclusive right of use for the respective work. The granting of further rights of use (e.g. reproduction) requires the express written permission of Profeo Ltd..

9 Payment and Due Date, Default

The customer is only able to pay the purchase price by credit card (under the conditions stipulated in § 3).

10 Conditional Sale

The delivered goods remain the property of Profeo Ltd. until payment has been made in full.

11 Data Protection

All data required to process business transactions is stored electronically and is not forwarded to third parties. The customer hereby grants Profeo Ltd. express permission to store and process the data that is revealed within the scope of this contractual relationship and that is required to process the order in accordance with the terms of the Data Protection Act of 19th June 1992 (DSG) [1] and the related enactments.

12 Applicable Law

Swiss law shall apply.

The place of jurisdiction shall be Küsnacht, Zurich.

[1] ........ Publication available at:

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